FAQ

 

1. How do I place an order?

To place an order, select the items you wish to purchase and add them to your cart. Once your selection is complete, click on the cart icon at the top right of the page and follow the instructions to complete your purchase.

2. What payment methods do you accept?

We accept several secure payment methods, including credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers. You can select your preferred payment method at checkout.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the shipment of your package on the carrier’s website.

4. What are the delivery times?

Delivery times vary depending on your location and the selected shipping method. Generally, standard shipping within mainland France takes 3 to 5 business days . International deliveries may take longer. More detailed information is available on our page "Delivery & Return”.

5. Can I modify or cancel my order?

If your order has not yet been shipped, it may be possible to modify or cancel it by contacting us quickly at mailto:contact@lavens.fr . Once the order has been shipped, modifications or cancellations are no longer possible.

6. How can I return a product?

If you are not satisfied with your purchase, you can return the product within 14 days from the date of receipt. For more details, please refer to our Return Policy. Return costs are 4 €, which will be deducted from your refund.

7. When will I receive my refund?

Refunds are processed within 14 days of receiving the returned product. The refund will be issued via the same payment method used for your order.

8. My product is defective, what should I do?

If you receive a defective or damaged product, please contact us immediately at mailto:contact@lavens.fr with photos of the defective product. We will provide instructions for exchanging or returning the product at no additional cost.

9. Where do you deliver?

We deliver to mainland France, French overseas territories (DOM-TOM), and internationally. Shipping fees and delivery times vary depending on the destination.

10. What are the shipping costs?

Shipping costs depend on the total amount of your order and your delivery location. The exact costs will be calculated and displayed during checkout before payment.

11. How can I contact customer service?

You can reach us by email at mailto:contact@lavens.fr or via our contact form on the website. Our customer service team is available Monday to Friday, from 9 AM to 6 PM.

12. Are my payment details secure?

Yes, the security of your information is our priority. All transactions are encrypted and processed through secure payment platforms that comply with the highest security standards.